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User Data Policy
This User Data Policy (“the Policy”) applies to Jackalberry Enterprises Limited - referred to as "we", "our", “us” and/or "Cielo" in this Policy. By using this site, you agree to the Policy of this website (“www.cielohome.co.uk”). The Policy relates to the collection and use of personal information you may supply to us through your conduct on the website – this is done under applicable data protection and privacy laws, including the Data Protection Act 1998 and from 25 May 2018, the General Data Protection Regulation (“GDPR”).
At Cielo we are committed to protecting privacy and to ensuring that personal information is collected and used properly, lawfully and transparently.
We reserve the right, at our discretion, to modify or remove portions of this Policy at any time. This Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information” and/or “personal data"). This Policy governs the manner in which your personal information, obtained through the website, will be dealt with and therefore users should review periodically so that they are updated on any changes.
Personal Data
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.
Automatically Collected Data
When you visit our website, our servers record information (“Log Data”), including information that your browser automatically sends whenever you visit the website. This Log Data includes your internet protocol (“IP”) address, browser type and settings, as well as the date and time of your request.
To ascertain the extent to which your personal data has been collected kindly contact us via email at [email protected]
IP Address
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets
We use cookies to provide you with a better experience. These cookies and Applets allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Use of Information
Personal information is only collected for the stated purposes as agreed and consented to by you. In addition, where necessary information may be retained for legal or research purposes.
Including:
- To gather contact information for customer service purposes;
- To confirm and verify customer identity for security purposes;
- For the detection and prevention of fraud, crime, money laundering or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record keeping purposes as required by law;
- In connection with legal and warranty purposes.
- In connection with marketing, where consent has been given.
To ascertain the extent to which your personal data has been collected kindly contact us via email at [email protected].
Collection Information on Registered Members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Disclosure
Personal information may be disclosed to service providers involved in the delivery of products or services to customers. We have agreements in place to ensure that they comply with the privacy requirements as required by law. We may also disclose personal information:
- Where there exists a duty or a right to disclose in terms of law or industry codes;
- Where it is necessary to protect our legitimate business interest.
As used in this Policy, “legitimate business interests” means the interest of Cielo in conducting and managing our organisation. When we process your personal data for our legitimate business interests, we make sure to consider and balance any potential impact on you and your rights under relevant legislation. Our legitimate business interests do not automatically override your interests. We will not use your personal data for activities where our interest is overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law.
Unless otherwise stated, no personal information will be disclosed to any third party. If you wish to withdraw consent to authorised third-party disclosure, contact us at [email protected].
Information Security
The legal obligation to provide adequate protection for the personal information held as well as to stop unauthorised access and use of personal information is of priority. We continue to review our security controls and related processes to ensure that personal information remains secure.
Our Data Security policies and procedures cover:- Physical server and data security;
- Computer and network security;
- Employee access to personal information;
- Secure communications;
- Security in contracting out activities or functions e.g., delivery;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Access to Information
Data subjects have the right to request the personal information held about them. To do this, we have set up an email address where queries of this nature may be sent: [email protected] as provided on our website. Identification documents will be requested to confirm identity before providing details of personal information.
You have the right to ask us to update, correct or delete your personal information. We reserve the right to request any document we may deem necessary to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Links to Other Sites
We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Google Ads
Please note that this site advertises on third party sites through Google AdWords, and Google may use cookies to serve ads based on your visit to this site.
You may opt out of seeing ads for this site by visiting the "Google Opt-out Page" http://www.google.com/settings/ads
Direct Marketing
To opt-out of marketing content in the form of emailers and newsletters, unsubscribe. For SMS-related content, reply STOP to opt out.
How to contact us
If you have any queries about this Policy; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the email address [email protected].